ServiceNow: New release digitizes supplier relationships and automates asset management

With the new Now Platform release "Tokyo", ServiceNow supports companies in overcoming the current complex business challenges in an economically uncertain environment. The focus is on improving employee and customer experience, automating workflows, and accelerating value creation that benefits people as well as the environment and the companies themselves. "The time for experimentation is over. A digital business platform is the only way to create a great experience as well as new business value and drive transformation faster. It's how businesses stay resilient in our digitally driven world," said CJ Desai, chief operating officer at ServiceNow. The Now Platform Tokyo Version has been available since September 21.

Faster business value with customized solutions

According to the manufacturer, ServiceNow's new functions simplify complex supply chains, automate asset management and make relevant data on sustainability available to investors. This enables companies to act more flexibly in the complex areas of compliance and risk management.

• Enterprise Asset Management (EAM) automates the entire life cycle of corporate assets - from planning to shutdown. The consequence: lower costs and risks as well as a better overview of the entire asset portfolio.
• With the Supplier Lifecycle Management (SLM) companies can modernize and digitize supplier relationships that were previously handled laboriously via e-mails and spreadsheets.
• With the Environmental, Social, and Governance (ESG) Management-tool, companies can now set, document, and track the achievement of ESG targets and KPIs.

In action for more productive and engaged employees

Employee retention is more important today than ever before: committed and productive employees make a significant contribution to a company's success. The new platform release "Tokyo" aims to provide organizations with even better support in developing talent and promoting their corporate loyalty.

• The Manager Hub is a central place for managers. There they keep an eye on the development of their employees and exchange ideas with them - for more satisfaction and commitment in the team.
• With the Admin Center enables system administrators to easily discover, install, and configure ServiceNow solutions in self-service.
• Issue Auto Resolution for Human Resources analyzes HR requests and provides self-service content that employees can access through the channel of their choice.

More intelligence and trust for operations and safety

Protecting data and business-critical applications have become more complex in an IT landscape with increasing threats. New capabilities from ServiceNow strengthen security implementations across the enterprise, improving data security and intelligence. For example ServiceNow Vault for compliant protection of mission-critical ServiceNow applications and sensitive data. Vault also improves regulatory compliance with native platform encryption.