SMEs can now also discuss online, collaborate virtually, chat
With its new Unified Communications & Collaboration (UCC) functions, Swisscom is now providing SMEs with a choice of additional communication channels that promote productive collaboration.
Swisscom is supplementing its offering for small and medium-sized enterprises with collaboration functions bundled under the technical term Unified Communications & Collaboration (UCC): Instant messaging, presence information, screen sharing, online meetings and video telephony. What is already widely used in the private sphere or in large companies is also becoming increasingly popular among SMEs, the telecommunications provider knows.
From telephony to virtual collaboration
The UCC functions for SMEs are based on the Smart Business Connect virtual IP telephony solution. This is an already established complete offering consisting of Internet, IP telephony, network solution and additional services. Swisscom operates the necessary infrastructure in its own data centers in Switzerland. "With virtualized products, we are opening up new opportunities for SMEs that were previously reserved primarily for large companies. This enables companies to prepare for the digital future simply and flexibly and to make sustainable cost savings," says Reto Baschera, Head of Business Products at Swisscom.
Collaborate more productively
In addition to telephone and e-mail, SMEs now have additional communication channels at their disposal. For example, questions can be quickly clarified with the colleague on the other floor via instant message, virtual meetings save travel time and costs, and those who can share documents directly on the screen prevent misunderstandings. Customers or suppliers can also take part in virtual meetings simply by clicking a link. Whether via PC or smartphone - employees choose the appropriate communication channel themselves. This makes collaboration easier and more productive.
One provider, one contract, one invoice
SMEs receive the complete communications solution from a single source. Accordingly, telephony and the functions for unified communications & collaboration can be used within one and the same app. The administrative effort is also kept to a minimum, because the customer has a contact person for all concerns, receives an invoice at the end of the month and signs a contract for all services and functions.
A demonstration of the collaboration (UCC) features for SMEs can be found at. www.swisscom.ch/ucc-demo.
