The smartphone is increasingly mixing business and private life

More and more people in Switzerland are working while they have time off: 68% state that they do business on their smartphone during their free time; 29% even do this often or very often. At the same time, 84% use their device for private purposes during working hours. And in the future, the smartphone is likely to become a far more valuable work tool: Processes will be handled on the move, data collected on site will be processed directly and made available to authorized persons. Overall, the smartphone is increasingly becoming a control tool for life and work: In Switzerland, 92% own such a device and 97% of them use it every day, not least for work. These were the findings of a survey of over 1,000 consumers in Switzerland and a total of 54,150 people from 34 other industrialized and emerging countries for the Deloitte Global Mobile Consumer Survey.

Four groups can be formed from the responses of all working smartphone owners to the questions on the professional and private use of their devices (see figure below). The smallest group, at six percent, is made up of those who use their smartphone for work in their free time but never do private things during working hours. The second most common group (10%) is made up of people who still keep work and private life strictly separate. The majority of this group is female (61%) and tends to be older.

Majority hardly separates

Almost four times as large as the first group is the group of those who spend working time on private matters but never free time on business (23%). The majority of these are also women, as the Deloitte study shows. Most of them only go on their social media profiles or exchange private messages during working hours from time to time. However, a good third do so frequently or very frequently. The vast majority of employees in Switzerland (62%) mix work and leisure on their cell phones in both directions; men are in the majority here (58%).

Similar use private and business

The top business applications are email (48%), phone (44%), calendar (36%) and instant messaging (35%). Barely ten percent of respondents use their smartphones to complete administrative processes such as expense tracking, scheduling work assignments, billing hours or project management. "There is great potential to increase efficiency in the greater use of smartphones for administrative processes - companies should take advantage of this to save costs and stay competitive. It also relieves employees of tedious paperwork," says Myriam Denk, Partner and Head of Future of Work at Deloitte Switzerland.

With a simple and intuitive user interface on the smartphone, it is possible to completely integrate and digitize process steps that are separate and time-consuming from one another. For example, the personal trainer can not only manage her client appointments more easily or invoice regularly in an automated manner, but also continuously measure the vital data of her clients and send individual progress graphically processed directly after the training - without having to return to the office.

Project instructions on work surface

Further, by integrating new technologies such as augmented reality (AR), the smartphone can also completely transform the way we work. AR can be applied in various sectors, such as education, medicine or industry. For example, the assembler then projects instructions or information directly over his work surface, allowing him to work more precisely and quickly. During maintenance work, material weak points are highlighted or complex work steps are displayed step by step directly on the device.
"The world of work is increasingly geared toward flexibilization, collaboration and connectivity. The new digital technologies are placing the relationship between employees and the company on a completely new footing; they are also changing the workplace and the tasks themselves. Mobile devices and their flexible, self-determined use are an essential element in realizing the new world of work. However, companies and employees still have a lot of catching up to do," says Myriam Denk. For example, 42% of the respondents to the Deloitte study on the future of the workplace said they were not provided with any mobile digital devices by their employer.

Data security and data protection

The increased use of digital mobile technology also means that investments must be made in cyber security. IT departments and external IT service providers will have to deal accordingly more with the new possibilities and potential vulnerabilities of mobile digital systems. Networked databases and real-time information sharing bring additional challenges: Incorrect entries could quickly spread far and wide or unauthorized persons could gain access to data and systems. In addition to data security, data protection must also be ensured and it must be precisely defined and verified which customer information may be used how and for what purpose.

Keeping an eye on health

In addition, the individual risks of further flexibilization of work should not be forgotten. In the survey, 66% say that they are distracted from their work by the private use of their smartphones, and for 19% this is even often or very often the case. In addition, a lack of rest periods and constant availability can have a negative impact on employees' health. In the professional environment, too, it is therefore important to use smartphones consciously and responsibly. Employers must sensitize their employees to this and, if necessary, issue rules.

Source: Deloitte