Study on employer feedback: employees dissatisfied
Employers find it easier to give employees feedback than to get feedback from them. This is the conclusion of a study by Cubia AG, for which the market research institute Bilendi surveyed 1,338 employees on behalf of the management consultancy.
According to the survey, employees look favorably on the way their employers provide feedback. Over 60% rate the quality of this feedback positively. The situation is different when it comes to taking feedback: In particular, only a minority view the transfer of feedback into improvements positively.
"How important is it to you for your satisfaction with an employer that your opinion is regularly heard?" Two thirds of employees in the private sector responded with "very important" or "important". Nevertheless, three out of ten employees have never had the opportunity to give their employers systematic feedback.
Priorities for feedback to employers
The most important aspect of obtaining feedback from employers from the employee's perspective (private sector): Employee feedback should result in visible improvements in the immediate working environment (proportion of 61% "Very important" or "Important" mentions). "Visible impact on the organization" is considered (very) important by 48%.
Taking feedback: Implementation deficits in practice
In practice, only a minority of employees in the private sector are satisfied with the way in which employers collect feedback. In reality, the implementation aspects "Recognizable impact on the company" (34% "Strongly agree" plus "Strongly agree") and "Improvements in the immediate working environment" (37%) are perceived as particularly weak.
Giving feedback: largely satisfied
Receiving regular feedback on their work from their employers is (very) important for 59% of employees in the private sector in terms of their satisfaction with their employer. A look at employers' practices reveals a much more favorable assessment of this aspect of feedback. In the categories "Balance of feedback", "Closeness to the occasion", "Concreteness" and "Practicability", over 60% of respondents rated the quality of feedback as good.
Taking lower-level managers seriously
"As a ritual of inconsequential data collection, feedback processes are largely pointless. Those responsible in organizations must take them seriously as a task of corporate development, which they must carefully prepare and follow up," says Dr. Jürgen Kaschube, scientific consultant at Cubia: "Managers, especially at lower levels, must have the opportunity to use feedback to make concrete improvements to the work in the teams they lead."
Source: www.cubia.com
